Episode 712 · October 16, 2025
When Patients or Employees File Complaints: What Dentists Need to Know
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Featured Guest
Dr. Karson Carpenter
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Karson L. Carpenter is a practicing dentist who serves as President of Compliance Training Partners. He is an OSHA approved trainer who has for over 25 years designed educational programs to bring dental, medical and veterinary facilities into compliance with the governmental regulations that affect them in the areas of OSHA, HIPAA and infection control. His experience includes guiding numerous clients across the United States through OSHA and HIPAA inspections as well as the critical post-inspection process.
Episode Summary
Beyond our primary goal of protecting patients and employees from transmissible disease, there’s another crucial consideration: the potential for patients or employees to weaponize agencies like the Department of Public Health, OSHA, or your state dental board as a form of retaliation against you or your practice. While this is thankfully rare, it’s essential to be prepared for the potential challenges such situations might bring. Joining us today to shed light on this topic is Dr. Karson Carpenter, a dentist and expert consultant on infection control and OSHA compliance in the dental setting. Dr. Carpenter is the founder and CEO of Compliance Training Partners, a company dedicated to helping dental practices stay compliant and navigate investigations related to infection control violations.
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